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Payments and refunds

I paid twice or paid the wrong amount

Send us the UTR of the extra or mistaken payment through Support and we refund it.

It happens. Open a support ticket with:

  • the UTR of each payment,
  • your order code (if you have one),
  • what you meant to pay.

We match the bank credits and refund the extra amount, or apply it to your order if you prefer.

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