Reporting a problem with an order
Open Support with your order code and choose the issue: not started, slow, count dropped, partly delivered or wrong link.
The fastest way to get help is to include your order code and pick the closest issue:
| Issue | What we do |
|---|---|
| Not started | Check the order with the delivery network and restart or replace it. |
| Slow delivery | Check progress; big orders are delivered gradually. |
| Count dropped | Refill, if the service includes refill and you are within the window. |
| Partly delivered | Refund the undelivered share in proportion. |
| Wrong link | Tell us immediately; once delivery starts it may not be changeable. |
Open Support.